Privacy Policy
Last updated: March 17, 2026
This Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Your information when You use the Service and tells You about Your privacy rights and how the law protects You.
We use Your Personal data to provide and improve the Service. By using the Service, You agree to the collection and use of information in accordance with this Privacy Policy.
Interpretation and Definitions
Interpretation
The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
Definitions
For the purposes of this Privacy Policy:
- Account means a unique account created for You to access our Service or parts of our Service.
- Application refers to Transcend, the software program provided by the Company.
- Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Transcend Services Pte Ltd, Singapore.
- Country refers to: Singapore
- Device means any device that can access the Service such as a computer, a cellphone or a digital tablet.
- Personal Data is any information that relates to an identified or identifiable individual.
- Service refers to the Application.
- Service Provider means any natural or legal person who processes the data on behalf of the Company. It refers to third-party companies or individuals employed by the Company to facilitate the Service.
- Usage Data refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself.
- You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service.
Collecting and Using Your Personal Data
Types of Data Collected
Personal Data
While using Our Service, We may ask You to provide Us with certain personally identifiable information that can be used to contact or identify You. Personally identifiable information may include, but is not limited to:
- Email address
- First name and last name
- Phone number
- Address, State, Province, ZIP/Postal code, City
- Emergency contact information
- Usage Data
Usage Data
Usage Data is collected automatically when using the Service.
Usage Data may include information such as Your Device's Internet Protocol address (e.g. IP address), device type, device unique ID, operating system, the time and date of Your use of the Service, unique device identifiers and other diagnostic data.
When You access the Service by or through a mobile device, We may collect certain information automatically, including, but not limited to:
- The type of mobile device You use
- Your mobile device unique ID
- Your mobile operating system
- Activity recognition data (walking, running, still)
- Location data (with Your permission)
- Bluetooth connection data for wearable devices
Information You Upload
Our Service allows You to upload documents, images, and personal information to Your cloud storage. This may include:
- Personal documents and photos
- Pre-planning wishes and arrangements
- Health-related documents
- Any other files You choose to store
Use of Your Personal Data
The Company may use Personal Data for the following purposes:
- To provide and maintain our Service, including to monitor the usage of our Service and provide cloud storage functionality.
- To manage Your Account: to manage Your registration as a user of the Service.
- Emergency Services: to provide help button functionality and non-movement alerts to Your emergency contacts.
- Lifestyle Services: to connect You with Fengshui, TCM, Photography, and Travel services.
- For the performance of a contract: the development, compliance and undertaking of the purchase contract for the products or services You have purchased.
- To contact You: To contact You by email, telephone calls, SMS, or push notifications regarding updates or informative communications.
- To manage Your requests: To attend and manage Your requests to Us.
Permissions We Use
Our Application requests the following permissions:
| Permission | Purpose |
|---|---|
| Location | Emergency help button, non-movement alerts |
| Camera | Profile photos, document scanning |
| Bluetooth | Connect to smartwatches and health devices |
| Activity Recognition | Detect non-movement for safety alerts |
| Phone State | Optimize app performance |
| Notifications | Service updates and emergency alerts |
| Storage | Save and upload documents to cloud |
Retention of Your Personal Data
The Company will retain Your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use Your Personal Data to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our legal agreements and policies.
The Company will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of Our Service.
Transfer of Your Personal Data
Your information, including Personal Data, is processed at the Company's operating offices and in any other places where the parties involved in the processing are located. It means that this information may be transferred to — and maintained on — computers located outside of Your state, province, country or other governmental jurisdiction where the data protection laws may differ.
Your consent to this Privacy Policy followed by Your submission of such information represents Your agreement to that transfer.
Delete Your Personal Data
You have the right to delete or request that We assist in deleting the Personal Data that We have collected about You.
You may update, amend, or delete Your information at any time by signing in to Your Account, if you have one, and visiting the account settings section. You may also contact Us to request access to, correct, or delete any personal information that You have provided to Us.
Please note, however, that We may need to retain certain information when we have a legal obligation or lawful basis to do so.
Disclosure of Your Personal Data
Business Transactions
If the Company is involved in a merger, acquisition or asset sale, Your Personal Data may be transferred. We will provide notice before Your Personal Data is transferred and becomes subject to a different Privacy Policy.
Law enforcement
Under certain circumstances, the Company may be required to disclose Your Personal Data if required to do so by law or in response to valid requests by public authorities.
Other legal requirements
The Company may disclose Your Personal Data in the good faith belief that such action is necessary to:
- Comply with a legal obligation
- Protect and defend the rights or property of the Company
- Prevent or investigate possible wrongdoing in connection with the Service
- Protect the personal safety of Users of the Service or the public
- Protect against legal liability
Emergency Situations
We may share Your location and emergency information with Your designated emergency contacts when You trigger the help button or when our non-movement alert system is activated.
Security of Your Personal Data
The security of Your Personal Data is important to Us. We use industry-standard encryption (SSL/TLS) for data transmission and storage. While We strive to use commercially acceptable means to protect Your Personal Data, We cannot guarantee its absolute security.
Children's Privacy
Our Service does not address anyone under the age of 13. We do not knowingly collect personally identifiable information from anyone under the age of 13. If You are a parent or guardian and You are aware that Your child has provided Us with Personal Data, please contact Us.
Links to Other Websites
Our Service may contain links to other websites that are not operated by Us. We strongly advise You to review the Privacy Policy of every site You visit.
Changes to this Privacy Policy
We may update Our Privacy Policy from time to time. We will notify You of any changes by posting the new Privacy Policy on this page.
We will let You know via email and/or a prominent notice on Our Service, prior to the change becoming effective and update the "Last updated" date at the top of this Privacy Policy.
You are advised to review this Privacy Policy periodically for any changes.
Contact Us
If you have any questions about this Privacy Policy, You can contact us:
- By email: support@transcend.sg
- Website: https://transcend.sg